TERMS OF SERVICE
TERMS OF SERVICE
OVERVIEW
Welcome to Sneakers Dot London. The terms “we,” “us,” and “our” refer to Sneakers Dot London. Sneakers Dot London operates this online store and website, including all related information, content, features, tools, products, and services provided to customers (collectively, the “Services”).
These Terms of Service, together with any policies referenced or linked herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully before using our website or placing an order. These Terms contain important information regarding your rights and responsibilities, including provisions concerning orders, payments, shipping, returns, warranties, limitations of liability, and the use of our website.
By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and any policies incorporated into them. If you do not agree with these Terms, please do not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
When using our Services or placing an order, you may be required to provide certain information, including your name, email address, billing information, payment information, shipping address, and other details necessary to process your order.
You agree that all information you provide to us is accurate, current, complete, and truthful. You are responsible for updating your information whenever necessary.
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
You must not transfer, sell, assign, or otherwise provide your account to another person without our prior written permission.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizing information, colors, and other product details displayed on our website are accurate and up to date.
However, colors and the appearance of products may vary depending on your device, screen, browser, display settings, lighting, and other factors. We cannot guarantee that the color displayed on your screen will exactly match the physical product.
Product availability, descriptions, specifications, pricing, and other information may change at any time without prior notice.
We reserve the right to discontinue products, modify product information, or limit quantities available for purchase at our discretion.
SECTION 3 - ORDERS
When you place an order through our website, you are submitting an offer to purchase the products selected in your order.
We reserve the right to accept, decline, limit, or cancel any order at our discretion, including where a product is unavailable, pricing or product information contains an error, payment cannot be verified, or we reasonably believe an order is fraudulent or otherwise problematic.
An order is considered accepted once we have received and processed your payment and provided an order confirmation.
Please carefully review your order before completing your purchase. Once an order has been accepted and processing has begun, cancellation requests may not always be possible.
If we cancel or modify an order, we will make reasonable efforts to contact you using the email address, telephone number, billing address, or other contact information provided when the order was placed.
All purchases are subject to our applicable Refund and Return Policy.
You agree that products purchased from our website are intended for personal or household use and are not purchased for unauthorized commercial resale or export.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are subject to change without prior notice.
The price charged for a product will generally be the price displayed at the time the order is submitted, as reflected in your order confirmation.
Promotional offers, discounts, sales, and other special pricing may be subject to additional terms and conditions.
You agree to provide accurate, complete, and current billing and payment information for every purchase.
You represent that you are authorized to use the payment method provided for your order.
If payment cannot be successfully processed, we may delay, suspend, or cancel the relevant order.
We reserve the right to correct pricing errors, typographical errors, or other inaccuracies and, where appropriate, cancel affected orders and refund amounts already paid.
SECTION 5 - ORDER PROCESSING AND BUSINESS HOURS
Our regular business hours are:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM
Our daily order cut-off time is:
2:00 PM GMT, Monday–Friday
Orders placed after the daily cut-off time will generally be treated as received on the next business day for processing purposes.
Orders placed on weekends or outside our business hours may begin processing on the next applicable business day.
Business days generally exclude applicable public holidays and days on which our operations are closed.
We aim to process orders within 1–2 business days.
Order processing times are estimates and may occasionally be extended due to high order volumes, payment verification, stock availability, technical issues, holidays, or circumstances beyond our reasonable control.
SECTION 6 - SHIPPING AND DELIVERY
Our estimated shipping transit time is 3–5 business days after your order has been processed and dispatched.
Please note that order processing time and shipping transit time are separate.
Our standard estimated timeline is therefore:
Order processing: 1–2 business days
Shipping transit: 3–5 business days
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by shipping carriers, weather, customs procedures, incorrect or incomplete delivery information, public holidays, operational disruptions, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate shipping address at checkout.
If you provide incorrect or incomplete delivery information, additional shipping costs or delays may occur.
SECTION 7 - RETURNS AND REFUNDS
We provide a 30-day return window for eligible purchases, subject to the terms and conditions of our Refund and Return Policy.
To be eligible for a return, products must be returned in the condition required by our applicable return policy.
We do not accept used items.
Products that have been worn, used, damaged through use, altered, washed, or otherwise returned in an unacceptable condition may not qualify for a return or refund.
For complete information regarding eligibility, return procedures, refunds, and applicable requirements, please refer to our Refund and Return Policy.
SECTION 8 - INTELLECTUAL PROPERTY
All content made available through our Services, including but not limited to trademarks, logos, names, text, product descriptions, photographs, images, graphics, videos, audio, designs, layouts, and other materials, is owned by or licensed to Sneakers Dot London or its respective licensors and is protected by applicable intellectual property laws.
You may access and use our Services solely for personal, lawful, and non-commercial purposes.
You may not reproduce, copy, distribute, modify, create derivative works from, publish, publicly display, transmit, sell, or otherwise exploit our content without our prior written permission, except where expressly permitted by law.
Nothing in these Terms grants you ownership of or any unauthorized license to our intellectual property.
All rights not expressly granted are reserved by Sneakers Dot London.
SECTION 9 - OPTIONAL TOOLS AND SERVICES
Our website may provide access to tools, applications, payment services, delivery services, analytics services, or other functionality provided by third parties.
We do not necessarily control or monitor all third-party tools or services.
Third-party tools may be provided on an “as is” and “as available” basis and may be subject to the third party's own terms and conditions.
Your use of third-party tools or services is subject to the applicable terms and policies of the relevant provider.
We may introduce new features, tools, services, or functionality in the future. Any such additions will also be subject to these Terms unless otherwise stated.
SECTION 10 - THIRD-PARTY LINKS
Our Services may contain links, integrations, or references to websites, services, products, or resources operated by third parties.
These third-party websites are not controlled by us.
We are not responsible for the content, accuracy, availability, security, privacy practices, products, services, or policies of third-party websites.
If you choose to access a third-party website or service, you do so at your own risk.
Any complaints, questions, claims, or concerns regarding third-party products or services should be directed to the relevant third party.
SECTION 11 - PRIVACY
Your use of our Services may involve the collection and processing of personal information.
Any personal information collected through our website will be handled in accordance with our applicable Privacy Policy.
By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand that information may be processed as necessary to operate our website, process orders, provide customer service, process payments, arrange delivery, prevent fraud, and otherwise provide our Services.
SECTION 12 - CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, ideas, photographs, feedback, testimonials, or other content to us (“Feedback”), you grant us permission to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback for legitimate business and promotional purposes, subject to applicable law.
You represent that you have the necessary rights to submit the Feedback and that it does not violate the rights of another person or entity.
You must not submit Feedback that is unlawful, defamatory, abusive, threatening, misleading, obscene, fraudulent, infringing, or otherwise inappropriate.
We reserve the right, but not the obligation, to remove or refuse Feedback that we reasonably believe violates these Terms or applicable law.
You remain responsible for the content and accuracy of Feedback you submit.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.
We reserve the right to correct errors, update information, change information, or cancel affected orders where information is inaccurate.
Where an order is affected by a material error, we will make reasonable efforts to notify you and, where appropriate, provide a refund for amounts already paid.
SECTION 14 - PROHIBITED USES
You may use our Services only for lawful purposes.
You agree not to use our Services:
- For any unlawful, fraudulent, deceptive, or malicious purpose.
- To violate applicable laws or regulations.
- To infringe intellectual property or other rights.
- To harass, threaten, abuse, defame, or harm another person.
- To submit false, misleading, or fraudulent information.
- To impersonate another person or entity.
- To distribute spam, malware, viruses, or malicious code.
- To interfere with the operation or security of our website.
- To access accounts or information without authorization.
- To scrape, crawl, spider, or collect information through unauthorized automated means.
- To reproduce, copy, resell, or exploit any portion of our Services without authorization.
- To engage in conduct that may damage, disable, overburden, or impair our Services.
We reserve the right to restrict, suspend, or terminate access to our Services where we reasonably believe these Terms have been violated.
SECTION 15 - TERMINATION
We reserve the right to suspend or terminate your access to our Services, or any part of them, where permitted by law and where we reasonably determine that you have violated these Terms or engaged in conduct that may harm our business, customers, website, or service providers.
Termination will not affect any rights or obligations that arose before termination.
Any provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and other applicable provisions.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our Services and information provided through our website are made available on an “as is” and “as available” basis.
We do not guarantee that the website, its content, product information, or Services will always be accurate, complete, uninterrupted, timely, secure, or error-free.
We do not guarantee that our Services will meet every customer's individual expectations.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Sneakers Dot London and its relevant officers, employees, contractors, service providers, and business partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our Services or products, except where such liability cannot lawfully be excluded.
This may include, where legally permitted, loss of profits, revenue, business opportunities, data, savings, or replacement costs.
Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited, including any rights or protections provided to consumers under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Sneakers Dot London, its officers, employees, contractors, service providers, and business partners from claims, losses, damages, liabilities, and reasonable expenses arising from:
- Your breach of these Terms.
- Your violation of applicable law.
- Your violation of another person's rights.
- Your misuse of our Services.
This provision will apply only to the extent permitted by applicable law and will not limit any rights you have as a consumer.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
These Terms, together with any policies expressly incorporated into them, constitute the agreement governing your use of our Services and supersede prior terms relating to the same subject matter, except where otherwise required by law.
SECTION 21 - ASSIGNMENT
You may not transfer, assign, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
We may assign or transfer our rights and obligations under these Terms where legally permitted.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to you.
Nothing in these Terms is intended to deprive consumers of mandatory legal rights or protections available to them under applicable law.
Where permitted by law, disputes relating to these Terms or your use of our Services shall be subject to the appropriate courts of England and Wales.
SECTION 23 - CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service on our website at any time.
We reserve the right to update, modify, or replace any portion of these Terms when necessary.
When material changes are made, we will take reasonable steps to notify customers where required by applicable law.
Your continued use of our Services after updated Terms have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 24 - CONTACT INFORMATION
If you have questions, concerns, or requests regarding these Terms of Service, please contact us using the information below.
Sneakers Dot London
Address:
182 High St N
London E6 2JA
United Kingdom
Email: info@sneakersdotlondon.shop
Phone: +44 7490 301617
Business Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM
Order Cut-Off Time:
2:00 PM GMT, Monday–Friday
IMPORTANT SHIPPING & RETURNS INFORMATION
Order Handling: 1–2 business days
Shipping Transit Time: 3–5 business days
Return Window: 30 days
Used Items: We do not accept used items.
Products must meet the applicable return requirements to qualify for a return or refund. Please review our Refund and Return Policy for complete return instructions and eligibility requirements.