RETURN POLICY

At Sneakers Dot London, we want you to be confident when purchasing footwear from our online store. If you are not completely satisfied with your purchase, eligible items can be returned within 30 days of delivery, subject to the conditions set out below and your statutory consumer rights.

1. Return Window

You may request a return within 30 days of receiving your order.

To ensure your return can be processed smoothly, please contact us before sending any item back.

Returns requested after the 30-day return period may not be accepted, except where a different period or remedy is required under applicable consumer law.

2. Return Eligibility

To qualify for a return:

  • The footwear must be unused and unworn.
  • The item must be returned in its original condition.
  • Original packaging, tags, labels, accessories, and other items supplied with the order should be included where reasonably possible.
  • You must provide your order number or other valid proof of purchase.
  • The product must not have been damaged, altered, washed, or excessively handled.

Customers may inspect or try on footwear to the extent reasonably necessary to determine its size, nature, characteristics, and suitability. However, footwear that has been worn or used outside what is reasonably necessary for inspection will generally not be accepted as a standard change-of-mind return.

3. Used or Worn Footwear

We do not accept returns of used or worn footwear.

For hygiene, quality-control, and resale reasons, footwear must be returned unused and unworn.

This restriction does not affect your statutory consumer rights where an item is faulty, defective, incorrect, not as described, or otherwise does not meet the requirements of applicable consumer law.

4. Original Packaging

Please return footwear with its original shoe box and packaging where reasonably possible.

To protect the original packaging during transportation, please place the shoe box inside suitable external packaging rather than attaching postage labels directly to the original box.

Missing or damaged original packaging may affect the value of a voluntary change-of-mind return where permitted by law.

5. How to Request a Return

To start a return, please contact our customer service team:

Email: info@sneakersdotlondon.shop
Phone: +44 7490 301617

Please include:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return

After receiving your request, our team will provide the applicable return instructions and return address.

Please do not send any item to an address unless it has been provided or confirmed by Sneakers Dot London.

6. Return Shipping

For a standard change-of-mind return, the customer is responsible for the return shipping cost where permitted by applicable law.

We strongly recommend using a tracked delivery service and keeping your proof of postage until the return has been completed.

If an item is faulty, damaged, incorrect, or not as described, we will handle the return in accordance with applicable UK consumer law.

7. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging where appropriate.

We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection requirements.

8. Exchanges

If you would like to exchange your footwear for another size or eligible product, please contact us before returning the item.

Exchanges are subject to availability. If the requested replacement is unavailable, an eligible refund may be provided instead.

9. Return Inspection

Once your returned item arrives, it may be inspected to confirm that it meets the applicable return conditions.

If the item is returned used, worn, damaged, altered, or otherwise handled beyond what is reasonably necessary for inspection, we will contact you where appropriate regarding the applicable resolution.

Nothing in this section limits statutory rights that cannot legally be excluded.

10. Statutory Consumer Rights

This Return Policy does not remove or restrict any statutory rights available to consumers under applicable UK law.

Where you have a legal right to cancel an online purchase or obtain a remedy because goods are faulty, defective, misdescribed, or otherwise non-conforming, those rights remain unaffected.

11. Business Hours

Our customer service team is available:

Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

All times are based on UK local time.

Our standard order cut-off time is 2:00 PM UK time. Requests received after the cut-off time may be handled from the next applicable business period.

12. Contact Information

For return requests or questions about our return policy, please contact:

Sneakers Dot London
Address: 182 High St N, London E6 2JA, United Kingdom
Phone: +44 7490 301617
Email: info@sneakersdotlondon.shop

Sneakers Dot London — Simple returns, clear policies, and customer-focused service.