Terms of service

Last Updated: 9 October 2026

OVERVIEW

Welcome to Sneakers Dot London. Throughout these Terms of Service, the words “we,” “our,” and “us” refer to Sneakers Dot London. We operate this website and online store, providing customers with access to our products, website content, shopping features, and related services.

These Terms explain the conditions that apply when you visit our website, browse our products, create an account, or place an order. They should be read alongside our Privacy Policy, Refund and Return Policy, and other policies referenced on our website.

By accessing or using our website, you acknowledge that you have read and understood these Terms and agree to follow the provisions that apply to your use of our Services. If you disagree with any part of these Terms, please discontinue use of our website.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

SECTION 1 – WEBSITE ACCESS AND CUSTOMER ACCOUNTS

You may use our website only for lawful purposes and in accordance with these Terms. By placing an order, you confirm that you have the legal capacity to enter into a binding purchase agreement.

Certain features may require you to provide personal and transaction-related information, such as your name, email address, billing details, delivery address, and payment information.

You are responsible for ensuring that the information submitted to us is accurate, complete, and up to date. Incorrect information may affect order confirmation, payment processing, or delivery.

If you register for a customer account, you must take reasonable steps to protect your login details and prevent unauthorized access. You are responsible for activity carried out through your account, subject to applicable law.

Accounts must not be sold, transferred, or made available to another person without our prior written authorization.

SECTION 2 – PRODUCT INFORMATION AND AVAILABILITY

At Sneakers Dot London, we aim to provide clear and reliable information about the products offered through our online store. Product pages may include photographs, descriptions, sizing details, specifications, prices, and availability information.

Although we take reasonable care when preparing product listings, minor differences may occur between website images and physical products. Screen resolution, device settings, lighting, and other display conditions can affect the appearance of colours and details.

Product availability may change, and an item displayed on our website may occasionally become unavailable before an order is fulfilled.

We may update descriptions, correct product information, revise prices, introduce new products, or withdraw existing listings when necessary. Any changes will be subject to applicable consumer protection requirements and will not override rights already established under law.

SECTION 3 – PLACING AND ACCEPTING ORDERS

When you submit an order through our checkout, you are making an offer to purchase the selected products under the conditions displayed at the time of purchase.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been finally accepted.

Order acceptance may be confirmed through a subsequent communication or by other clear confirmation in accordance with the checkout terms and applicable law.

We may need to review or decline an order if an item is unavailable, payment authorization fails, material listing errors occur, delivery information is incomplete, or there are reasonable grounds to suspect fraudulent activity.

If we cannot fulfil an order or need to make a material change, we will make reasonable efforts to contact you using the details supplied at checkout. Where payment has been taken for an order that we cancel, an appropriate refund will be arranged.

Please check your selected products, quantities, sizes, delivery details, and payment information before submitting your order. Requests to amend or cancel an order after processing has started may not always be possible.

Purchases are intended for personal or household use unless we expressly agree otherwise. Any restrictions on resale or commercial purchasing will be applied consistently with applicable law.

All orders remain subject to our Refund and Return Policy and any mandatory statutory rights.

SECTION 4 – PRICING, PAYMENTS AND BILLING DETAILS

Prices and product charges are displayed on our website at the time of purchase. Unless otherwise stated, the price shown at checkout is the price used to calculate your order total, subject to any clearly disclosed delivery charges, applicable taxes, promotional conditions, or payment adjustments permitted by law.

We may change prices for future purchases without advance notice. A later price change does not automatically alter the agreed price of an accepted order.

Discount codes, promotional campaigns, and special offers may have individual eligibility rules, expiry dates, or other conditions. Such conditions will be communicated where applicable.

By submitting payment details, you confirm that you are authorized to use the selected payment method. You agree to provide billing information that is accurate and sufficient for the payment provider to process the transaction.

If a payment is declined, cannot be verified, or requires further authorization, we may pause order processing until the issue is resolved.

If a genuine pricing or calculation error affects an order, we will take reasonable steps to notify you and explain the available options. Any cancellation or refund will be handled in accordance with applicable law.

SECTION 5 – ORDER HANDLING AND BUSINESS HOURS

Our team handles customer enquiries and order-related activities according to the following schedule:

  • Monday to Friday: 9:00 AM–6:00 PM

  • Saturday and Sunday: 10:00 AM–4:00 PM

Our standard order cut-off time is 2:00 PM UK local time, Monday to Friday.

Orders submitted after the cut-off time will generally be treated as received on the next applicable business day. Orders submitted during weekends, public holidays, or outside our operating schedule may also enter processing on the next applicable business day.

We aim to prepare orders within 1–2 business days after the order has been confirmed.

Processing involves the administrative and fulfilment steps required before dispatch. The stated timeframe is an estimate and may be affected by payment checks, stock availability, unusually high order volumes, public holidays, or operational disruptions.

Where a significant delay becomes apparent, we will make reasonable efforts to communicate relevant updates.

SECTION 6 – SHIPPING AND DELIVERY

Sneakers Dot London provides delivery in accordance with the shipping information available at checkout and on our Shipping Policy page.

Our standard estimated delivery schedule is:

  • Order handling: 1–2 business days.

  • Shipping transit: 3–5 business days after dispatch.

  • Estimated total: 4–7 business days, excluding circumstances that cause additional delays.

The handling period and transit period are separate. Transit time begins after the order has been processed and dispatched, rather than when the order is first submitted.

Delivery estimates are provided for planning purposes and are not guarantees of arrival on a particular date unless expressly agreed otherwise.

Delivery may be affected by carrier capacity, adverse weather, public holidays, incorrect address details, transport interruptions, or other events outside our reasonable control. Any applicable legal obligations remain unaffected.

Customers must provide a complete and deliverable shipping address at checkout. If delivery information needs to be corrected after dispatch, additional charges or delays may arise, depending on the carrier and circumstances.

Where tracking information is available, it may be supplied through an order update or dispatch notification.

For further details about delivery arrangements, please consult our Shipping Policy.

SECTION 7 – RETURNS, REFUNDS AND PRODUCT CONDITION

Eligible purchases may be returned within our 30-day return window, subject to the requirements described in our Refund and Return Policy and any applicable statutory rights.

Products must meet the relevant return conditions before a return or refund can be approved.

Used items are not accepted for return under our standard return policy. Items that have been worn, washed, altered, or damaged through use may not qualify for a return where the applicable policy and law permit refusal.

This condition does not remove any rights you may have if a product is faulty, misdescribed, or otherwise fails to meet the legal requirements applicable to your purchase.

Return requests should be submitted through our designated customer support channel. Customers should wait for return instructions before sending items back, so the return can be identified and handled correctly.

Refund eligibility, return arrangements, processing times, and any applicable conditions are explained in our Refund and Return Policy.

Nothing in this section limits mandatory consumer rights, including any applicable cancellation rights for distance purchases under UK law.

SECTION 8 – OWNERSHIP OF WEBSITE CONTENT

The content published on our website, including written material, branding, graphics, page layouts, photographs, product descriptions, and other original materials, is owned by Sneakers Dot London or used with permission from the relevant rights holder.

Website content is made available for personal shopping and lawful browsing. Access to the website does not give you ownership of its content or permission to use protected material for unrelated commercial purposes.

Unless permitted by law or authorized by the relevant rights holder, you must not copy, reproduce, republish, distribute, modify, sell, or commercially exploit website content without prior permission.

Product names, trademarks, and images belonging to third parties remain the property of their respective owners.

We reserve all rights in our own intellectual property to the extent permitted by law.

SECTION 9 – THIRD-PARTY TOOLS AND INTEGRATED SERVICES

Some website functions may rely on external providers, including payment processors, analytics platforms, website applications, and delivery services.

These providers may operate under their own terms, privacy notices, and service conditions. Where you interact directly with a third-party service, you should review the terms relevant to that interaction.

We do not control every aspect of the operation or availability of external services. However, this does not remove any responsibility that we retain under applicable law for the services we provide or for our own contractual obligations.

We may introduce additional website functions or integrations as our store develops. Unless separate conditions are provided, the applicable provisions of these Terms will also govern your use of those features.

SECTION 10 – EXTERNAL WEBSITES AND LINKS

Our website may include links to external websites, product resources, or services operated by other organizations.

These links are provided for convenience or informational purposes. Their inclusion does not necessarily indicate that we endorse the external website or accept responsibility for its content.

External websites may have different privacy, security, purchasing, and customer support arrangements. We encourage you to review their applicable policies before sharing information or making a transaction.

Questions about a transaction conducted directly with another provider should ordinarily be directed to that provider, without affecting any rights you may have against Sneakers Dot London under applicable law.

SECTION 11 – PRIVACY AND PERSONAL INFORMATION

We handle personal information in connection with operating our online store and providing customer services.

Depending on your interaction with our website, information may be used to manage orders, verify payments, arrange deliveries, respond to enquiries, maintain website security, prevent fraud, and meet legal obligations.

Our Privacy Policy explains in greater detail what information may be collected, how it is used, and the rights available to individuals under applicable data protection law.

Please read our Privacy Policy alongside these Terms before using our Services.

Where consent or another lawful basis is required for a particular activity, we will handle the relevant information in accordance with applicable legal requirements. Using our website does not remove any privacy rights you may have under law.

SECTION 12 – CUSTOMER REVIEWS AND SUBMISSIONS

We welcome genuine feedback about our products and customer service.

If you submit a review, photograph, suggestion, testimonial, or other material to us, you confirm that you have the necessary rights to provide that material and that its submission does not unlawfully infringe another person's rights.

You must not submit content that is fraudulent, misleading, unlawful, threatening, defamatory, abusive, or otherwise prohibited by applicable law.

Where you voluntarily provide feedback for publication or promotional use, you grant us a non-exclusive permission to use, reproduce, display, and distribute that material for legitimate business purposes, subject to applicable law and any specific conditions agreed with you.

This permission does not transfer ownership of your content to us. We will not interpret this provision as granting rights that cannot lawfully be obtained without further consent.

We may moderate or remove submissions where there are reasonable grounds to believe that they breach these Terms or applicable law.

SECTION 13 – WEBSITE ERRORS AND CORRECTIONS

We make reasonable efforts to maintain accurate product listings, prices, availability information, promotional details, and delivery estimates.

Despite these efforts, occasional mistakes or outdated information may appear on the website.

Where an error is identified, we may correct the relevant information and update the affected page. If an error materially affects an order, we will take reasonable steps to contact the customer and explain the available options.

Any decision to cancel an affected order, request further confirmation, or arrange a refund will be handled in accordance with applicable law and the circumstances of the transaction.

We will not rely on this section to remove rights that a customer has already acquired under a binding agreement or mandatory consumer protection legislation.

SECTION 14 – ACCEPTABLE USE OF OUR WEBSITE

Customers and visitors must use our website responsibly and lawfully.

You must not:

  • Use the website to carry out fraud, deception, or any unlawful activity.

  • Provide information that you know is materially false or misleading.

  • Attempt to access another person's account or private information without authorization.

  • Upload or distribute malware, malicious code, or other harmful material.

  • Interfere with the security, availability, or normal operation of the website.

  • Use automated systems to collect website data in a manner that is unauthorized or unlawful.

  • Infringe our intellectual property or the rights of another person.

  • Harass, threaten, impersonate, or deliberately harm other customers or individuals through our Services.

  • Attempt to bypass payment, account security, or technical restrictions.

  • Use our website in a way that could expose our systems, customers, or service providers to avoidable harm.

Where we reasonably believe that prohibited conduct has occurred, we may investigate the matter and take proportionate action, including restricting access or suspending an account where legally permitted.

Nothing in this section restricts lawful activities or rights that cannot be excluded under applicable law.

SECTION 15 – SUSPENSION AND TERMINATION

We may restrict or discontinue access to particular website features, or suspend an account, where reasonably necessary for security, operational, legal, or legitimate business reasons.

Where appropriate and legally permissible, we may take action if an individual materially breaches these Terms, attempts fraudulent transactions, or interferes with the proper operation of our Services.

We will consider the circumstances and any applicable legal obligations when taking such action.

Ending access to an account or website feature does not automatically cancel outstanding contractual obligations or remove rights and remedies that arose before termination.

Any provision that is intended by its nature to continue after termination will remain applicable to the extent required, including relevant intellectual property, liability, dispute, and governing-law provisions.

SECTION 16 – SERVICE AVAILABILITY AND LEGAL DISCLAIMERS

We aim to keep our website accessible and our product information useful, but uninterrupted access cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, technical failures, cybersecurity measures, or issues affecting external service providers.

To the extent permitted by law, website content and non-contractual information are provided on an “as available” basis. We do not promise that every website feature will always operate without interruption or error.

Descriptions and general information are provided to help customers make informed purchasing decisions. They do not replace any product specifications, contractual commitments, or legal protections that apply to a particular transaction.

Nothing in these Terms excludes any statutory guarantee, consumer right, or other protection that cannot legally be excluded or restricted.

SECTION 17 – LIABILITY AND CONSUMER RIGHTS

Sneakers Dot London remains responsible for obligations imposed on us by applicable law.

To the fullest extent legally permitted, we will not be liable for indirect or consequential losses that are not reasonably foreseeable or that are otherwise lawfully excluded under the circumstances.

Any limitation in these Terms applies only to the extent that the relevant exclusion or limitation is legally valid.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is unlawful, including liability that cannot legally be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a customer's applicable statutory consumer rights.

Your rights concerning faulty goods, inaccurate descriptions, delivery obligations, refunds, and other matters remain subject to the relevant laws applicable to your purchase.

SECTION 18 – RESPONSIBILITY FOR BREACHES

Where permitted by law, you may be responsible for losses or reasonable expenses directly arising from your unlawful misuse of our website, infringement of third-party rights, or material breach of these Terms.

Any claim under this section must have a valid legal basis and will be subject to applicable rules concerning causation, evidence, and recoverable losses.

Nothing in this provision creates an obligation for a consumer to compensate us for losses where such an obligation would be unlawful or inconsistent with mandatory consumer protection legislation.

SECTION 19 – SEVERABILITY

If a court or other competent authority determines that a particular provision of these Terms is invalid or unenforceable, that provision will be interpreted or limited to the extent legally permissible.

If it cannot be enforced, the affected provision will be treated as separate from the remaining Terms, unless applicable law requires otherwise.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

SECTION 20 – NO WAIVER AND COMPLETE AGREEMENT

If we do not immediately enforce a right under these Terms, that does not automatically mean that we have permanently given up that right.

These Terms, together with the policies and conditions expressly incorporated into them, set out the conditions governing your use of our website and the relevant Services.

Any additional terms expressly agreed for a specific transaction will apply where relevant and legally effective.

Nothing in this section overrides a binding agreement, mandatory legal requirement, or consumer protection right that takes precedence under applicable law.

SECTION 21 – TRANSFER OF RIGHTS AND OBLIGATIONS

You may not transfer your rights or obligations under these Terms to another person where doing so is prohibited by these Terms or applicable law, unless we have provided any consent that is legally required.

We may transfer or reorganize relevant business rights and obligations where legally permitted, provided that the transfer does not unlawfully reduce your rights or protections.

Any transfer remains subject to applicable contractual and statutory requirements.

SECTION 22 – GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection provisions that may apply to your circumstances.

Where a dispute arises concerning an order, website use, or these Terms, we encourage customers to contact us first so that we can attempt to resolve the matter directly.

Where legal proceedings become necessary, the courts of England and Wales will have jurisdiction to the extent permitted by applicable law.

Consumers who are entitled to bring proceedings in another jurisdiction or rely on mandatory protections under the laws applicable to their purchase will not lose those rights merely because these Terms refer to England and Wales.

SECTION 23 – UPDATES TO THESE TERMS

We may revise these Terms when our business operations, website functionality, policies, or legal requirements change.

The latest version will be published on our website with an updated revision date. Where a change materially affects customers and notification is required, we will take reasonable steps to provide the relevant notice.

Changes will apply from the effective date indicated or as otherwise required by law. They will not retrospectively remove rights already established under a previous agreement.

If you continue to use our website after revised Terms take effect, the updated provisions will apply to your ongoing use to the extent permitted by law.

SECTION 24 – CONTACT AND BUSINESS INFORMATION

For questions about our Terms of Service, website, products, orders, or customer support, please contact Sneakers Dot London using the details below.

Business Name: Sneakers Dot London

Business Address:
58 Holmefield Rd, Ripon HG4 1RU, United Kingdom

Email: info@sneakersdotlondon.shop

Telephone: +44 7903067717

Customer Service Hours:

  • Monday–Friday: 9:00 AM–6:00 PM

  • Saturday–Sunday: Closed

Order Cut-Off: 2:00 PM UK local time, Monday–Friday

ORDER, SHIPPING AND RETURNS SUMMARY

For convenience, the principal order and delivery details are listed below. The relevant policy pages contain the full conditions.

  • Order Processing: Estimated 1–2 business days.

  • Shipping Transit: Estimated 3–5 business days after dispatch.

  • Estimated Total Delivery: 4–7 business days under normal circumstances.

  • Return Window: 30 days for eligible purchases, subject to the applicable policy and law.

  • Used Products: Not accepted under the standard return policy, subject to mandatory rights relating to faulty or misdescribed goods.

Please consult our Shipping Policy and Refund and Return Policy for further information about delivery arrangements, return eligibility, and refund procedures.

By using Sneakers Dot London, you acknowledge these Terms of Service, subject always to your applicable statutory rights.