PAYMENT POLICY

Payment Policy

At Sneakers Dot London, we aim to provide a secure, convenient, and straightforward checkout experience. We accept a range of trusted payment methods so customers can choose the option that is most convenient for them.

All prices displayed on our website are listed in United Kingdom Pounds Sterling (GBP £) unless otherwise stated.

1. Accepted Payment Methods

Customers can pay for their orders using the payment methods displayed at checkout, which may include:

  • American Express
  • Apple Pay
  • Discover
  • Google Pay
  • Mastercard
  • Visa
  • Shop Pay
  • UnionPay
  • Other payment methods made available through our checkout

The payment options available to you may vary depending on your device, browser, location, and eligibility with the relevant payment provider.

2. Secure Payment Processing

Payments made through the Sneakers Dot London checkout are processed using secure payment technology.

Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website. This helps safeguard sensitive information during the checkout process.

Payment transactions may be processed by Shopify and/or the applicable third-party payment provider supporting the payment method selected at checkout.

3. Card Payment Security

When you pay by debit or credit card, your complete card number, security code, and other sensitive payment credentials are not accessible to Sneakers Dot London in their full form.

We may receive information necessary to process and manage your order, such as:

  • Customer name
  • Billing information
  • Delivery address
  • Order details
  • Payment status
  • Transaction or payment reference
  • Limited payment information where provided by the payment processor

Your full payment credentials are handled by the relevant payment provider in accordance with its own security and privacy procedures.

4. Payment Verification

Orders are processed after the payment has been successfully authorised or confirmed by the applicable payment provider.

If a payment is declined, unsuccessful, cancelled, or cannot be verified, the order may not be processed until a successful payment has been received.

Sneakers Dot London does not apply a late-payment penalty to standard online orders.

5. Currency

All product prices displayed by Sneakers Dot London are stated in GBP (£).

If your payment card or account is held in another currency, your bank or payment provider may apply its own currency conversion rate or foreign transaction fees. These charges are determined by your financial institution and are outside the control of Sneakers Dot London.

6. Payment Confirmation

After successfully placing an order, you will receive an order confirmation containing relevant order information.

If you do not receive your confirmation email, please check your spam or junk folder first. If you still cannot locate it, contact our customer service team.

7. Payment and Order Cancellation

An order may be cancelled or payment may be refunded where permitted under our applicable policies and consumer rights.

If you believe you have been charged incorrectly or have an issue with a payment, please contact us as soon as possible with your order details.

For information about delivery times, please refer to our Shipping & Delivery Policy.

8. Refunds

Approved refunds are normally returned to the original payment method used to place the order, subject to the applicable refund terms.

Once we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For full information about returns and refunds, please refer to our Return Policy and Refund Policy.

9. Protecting Your Payment Information

Sneakers Dot London takes reasonable measures to protect customer information and uses secure checkout technology for online transactions.

Customers should also take reasonable precautions when using the website, including keeping their payment credentials, passwords, and devices secure.

We will never ask you to provide your complete card number or card security code by email or through an unsecured communication channel.

10. Contact Information

If you have any questions regarding payment, checkout, a payment failure, or an order payment, please contact:

Sneakers Dot London
Address: 182 High St N, London E6 2JA, United Kingdom
Phone: +44 7490 301617
Email: info@sneakersdotlondon.shop

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

Sneakers Dot London — Secure checkout, trusted payment options, and transparent service.