SHIPPING POLICY

At Sneakers Dot London, we understand that reliable and timely delivery is an important part of your shopping experience. We carefully process every order and provide tracking information whenever available so you can follow your footwear order from dispatch to delivery.

1. Free UK Shipping

We offer free standard shipping throughout the United Kingdom on all orders, with no minimum purchase requirement.

There are no standard delivery charges for eligible UK orders. Any additional delivery options or charges, if offered for a particular order, will be clearly displayed at checkout before payment is completed.

2. Order Processing & Handling Time

Orders are normally processed and prepared for dispatch within 1–2 business days after the order has been successfully placed.

Our team uses this time to verify the order, prepare the products, package your items securely, and arrange shipment.

Once your order has been dispatched, you will receive a shipping confirmation with the available tracking information.

3. Order Cut-Off Time

Our standard order cut-off time is 2:00 PM UK time.

Orders placed before 2:00 PM will normally begin processing on the same business day. Orders placed after the cut-off time will normally be processed from the next business day.

The handling period may be affected by weekends, UK public holidays, exceptional circumstances, or unusually high order volumes.

4. Delivery Time

Following dispatch, standard delivery within the United Kingdom generally takes 3–5 business days.

The expected delivery timeframe is therefore:

1–2 business days handling + 3–5 business days transit.

Delivery estimates are provided as a guide and are not a guaranteed delivery date. Occasional delays may occur because of circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, or unforeseen transportation issues.

5. Shipping Coverage

Sneakers Dot London currently offers free standard delivery throughout the United Kingdom.

6. Order Tracking

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after dispatch. Tracking information may not appear immediately after the parcel leaves our fulfilment process.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, house or building number, street address, town or city, and postcode before completing your purchase.

Sneakers Dot London cannot be held responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery address after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

8. Delayed Deliveries

Although we aim to meet our estimated delivery timeframe, carrier delays can occasionally occur.

If your order has exceeded the expected delivery timeframe, please contact our customer service team with your order number and tracking information where available.

We will review the shipment status and provide reasonable assistance in resolving the issue.

9. Lost or Missing Parcels

If tracking indicates that a parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, and any designated safe location.

If the parcel still cannot be located, contact us so that we can investigate the delivery with the relevant carrier where appropriate.

If a parcel is confirmed to be lost during transit, we will work with the customer to determine the appropriate resolution in accordance with applicable consumer protection laws.

10. Incorrect or Damaged Deliveries

If you receive an item that is incorrect or arrives damaged, please contact us promptly after delivery.

Please provide your order number and, where appropriate, clear photographs of the product and packaging so that we can assess the issue and advise you on the next steps.

Your statutory consumer rights remain unaffected.

11. Business Hours

Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

All times are based on UK local time.

Messages received outside our business hours will normally be reviewed during the next available business period.

12. Contact Information

For questions regarding shipping, delivery, tracking, delayed parcels, or your order, please contact:

Sneakers Dot London
Address: 182 High St N, London E6 2JA, United Kingdom
Phone: +44 7490 301617
Email: info@sneakersdotlondon.shop

Free UK Shipping | 1–2 Business Days Handling | 3–5 Business Days Transit