Delivery
Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible. Please read this Shipping Policy carefully to understand how we process, dispatch, and deliver orders.
Shipping Coverage
We currently deliver to addresses within the United Kingdom. If international shipping becomes available in the future, eligible destinations and shipping costs will be displayed during checkout.
Order Processing
Orders are processed on business days only (Monday to Friday, excluding UK public holidays).
- Processing Time: 1–2 business days
- Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
All orders are subject to payment verification and product availability before dispatch.
Delivery Time
Estimated delivery times begin once your order has been dispatched.
- Standard Delivery: 2–5 business days
- Express Delivery (where available): 1–2 business days
Delivery times are estimates only and may vary due to weather conditions, courier delays, peak shopping periods, or circumstances beyond our control.
Shipping Charges
Shipping costs are calculated during checkout based on your delivery location and selected shipping method.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
Order Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available). You can use this information to monitor the progress of your delivery.
Delivery Address
Please ensure your shipping address is accurate and complete before placing your order.
We are unable to guarantee changes to delivery details once an order has entered processing. Incorrect or incomplete address information may result in delivery delays or additional courier charges.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier may:
- Leave your parcel in a safe place where appropriate.
- Deliver to a nearby collection point.
- Attempt another delivery.
- Return the parcel to us if delivery cannot be completed.
If an order is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent.
Delayed Deliveries
While we work with reliable delivery partners, unexpected delays can occasionally occur. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist in locating your shipment.
Damaged or Missing Items
If your order arrives damaged or items are missing, please notify us within 48 hours of receiving your parcel.
To help us investigate promptly, please include:
- Your order number
- A description of the issue
- Clear photographs of the package and any damaged items (if applicable)
We will review your claim and provide an appropriate resolution as quickly as possible.
Incorrect Items
If you receive an incorrect item, please contact us before using the product. We will arrange an appropriate solution, which may include replacement or refund where applicable.
Refused or Unclaimed Deliveries
Orders refused by the recipient or returned as unclaimed may be subject to return shipping charges. Any eligible refund will be processed after the returned parcel has been received and inspected.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Address
4 Era Mill Drive Rochdale OL11 1RA United Kingdom
Email: info@sneakersdotlondon.shop